PART 1 – INTRODUCTION No matter where we go, we are constantly surrounded by technology. In fact, our smartphones have become an indispensable tool in our everyday lives. You will
Imagine buying an expensive device only to have it break down within a few months of your purchase. This scenario is undoubtedly vexing for any consumer. Perhaps frustrating enough to
Every consumer shares the common expectation of “reliable operation” when purchasing a product. Imagine spending a significant amount of money only to discover the item is faulty from the get-go.